Last updated: 4 October 2025
This Privacy Policy explains how Canberra Residential Constructions (ABN 69169723442), trading as Entice Homes (“we”, “us”, “our”) handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website, enquiries, marketing, and services provided across Australia.
1. What this policy covers
This policy covers personal information we collect about prospective and current clients, website visitors, suppliers, job applicants, and other people we interact with. It does not cover employee records directly related to current or former employees.
2. Types of personal information we collect
- Identity & contact: name, email, phone, suburb, address.
- Project details: land status, plans, timelines, budget ranges, preferences, notes you provide.
- Business details: company name, ABN, role/position (for trade/supplier contacts).
- Enquiry & support: messages, call notes, meeting details.
- Website/usage data: pages viewed, device/browser info, IP address, referral source, session data, and cookie identifiers.
- Marketing preferences: subscription/opt-in status and engagement.
- Job applications: CV/resume, qualifications, references (if you apply to work with us).
3. How we collect personal information
- Directly from you: web forms, phone calls, email, events, consultations and meetings.
- Automatically: when you use our website (via cookies/analytics).
- From third parties: referrals, public sources, service providers (e.g., analytics, advertising platforms), or where you authorise us to obtain it.
4. Why we collect & use personal information
- Responding to enquiries, providing quotes and consultations.
- Planning, designing, estimating, and delivering building projects.
- Customer service, maintenance and warranty support.
- Improving our website, services, and user experience.
- Sending updates, guides, and marketing (you can opt out anytime).
- Compliance, record-keeping, training, and risk management.
5. Marketing communications
We may send you building insights, news and offers if you have opted in or we are otherwise permitted by law to do so. You can unsubscribe via the link in our emails or by contacting us at any time.
6. Cookies, analytics & ads
We use cookies and similar technologies to operate the site, understand performance, and improve content. We may use analytics and advertising tools (for example, Google Analytics, Meta/Facebook technologies) that use cookies or device identifiers to measure usage and, where enabled, to help us show relevant ads. You can manage cookies via your browser settings. Some features may not function properly without cookies.
7. Sharing your personal information
We may share personal information with:
- Service providers who help us operate (IT, cloud hosting, email/SMS, analytics, marketing, payment, professional advisers).
- Project partners (designers, engineers, certifiers, trades, suppliers) where reasonably necessary for your project.
- Regulators or law enforcement when required or authorised by law.
- Business transfers in connection with a merger, acquisition, or asset sale (where permitted by law).
We do not sell your personal information.
8. Overseas disclosure & cloud storage
Some service providers may store or access personal information from locations outside Australia. Where practicable, we take steps to ensure overseas recipients will protect your information in a way that is consistent with the APPs (for example, contract terms and due diligence).
9. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, encryption in transit, network firewalls, and staff awareness. No method of transmission or storage is completely secure; if a data breach occurs, we will act in accordance with our legal obligations.
10. Retention & deletion
We keep personal information only for as long as reasonably necessary for the purposes described above or as required by law. When no longer needed, we take reasonable steps to destroy or de-identify it.
11. Access & correction
You may request access to the personal information we hold about you, and you may ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable time. We may need to verify your identity and, in some cases, we may lawfully refuse a request (we will tell you why). To make a request, contact us via our website enquiry form or email.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can work with you to resolve them. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13. Children
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us and we will take appropriate steps.
14. Third-party sites
Our website may link to third-party sites we do not operate. We are not responsible for their content or privacy practices. We recommend you review their privacy policies.
15. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our site or services after any changes indicates your acceptance of the updated policy.
16. Quick collection notice (for forms)
When you submit a form on our site, we collect the personal information you provide to respond to your enquiry and deliver our services. If you don’t provide the requested information, we may not be able to assist fully. For more details, see the full Privacy Policy above or contact us.